1. What does the £99 onboarding fee cover?

The £99 onboarding fee covers the complete setup of your website, including domain registration, SSL security, and a professionally designed website tailored to your business needs up to 10 pages. If You require a shoppable site contact us to discuss requirements and pricing.

2. How much is the monthly cost, and what does it include?

The monthly cost is £39, payable in advance. This includes website hosting, security updates, content updates, and general maintenance, ensuring your site stays functional and up to date.

3. Is there a contract length?

Yes, the minimum contract length is 12 months. This ensures that your website remains active and fully managed throughout the year.

4. When is payment due each month?

Payment is due monthly in advance to ensure continued maintenance and support for your website.

5. Can I cancel my plan before 12 months?

The 12-month contract is a fixed term, meaning early cancellations are not allowed. However, if you have concerns, please reach out, and we can discuss options for upgrading or adjusting your service.

6. How long does it take to set up my website?

Once the £99 onboarding fee is paid, your website will typically be ready within 3-5 business days, depending on the complexity and content provided.

7. Can I make changes to my website after it’s live?

Yes! Basic content updates and changes (such as text edits and image replacements) are included in your monthly plan. More complex changes may incur an additional fee.

8. What happens if I miss a payment?

If a payment is missed, your website may be temporarily suspended until the outstanding balance is settled. To avoid disruption, ensure that payments are made on time , we offer standing order, bank transfer or online card payments.

9. Do I own the website?

Yes, the website is yours to keep. If you decide to move to another provider after the 12-month contract, we can assist in transferring your domain and website account.

10. Do you offer additional services like SEO or social media setup?

Yes! We offer SEO services, social media setup, and content creation for an additional fee. Let us know your requirements, and we can tailor a package to help your business grow online.

11. Can I use my own domain?

Yes! If you already have a domain, we can connect it to your new website at no extra charge.

12. What support do you provide?

We provide ongoing technical support, content updates, and maintenance to ensure your site runs smoothly. If you have any issues, you can contact us via email or phone for assistance.

If you have any further questions, feel free to contact us anytime!